Call center services are the backbone of global and local organizations. There is nothing more valued than customers for a business, and the only way they can ensure customer satisfaction is by getting the right call center aboard.
Just like Silicon Valley is known for technological innovations, China is known for its manufacturing power, Middle-East is known for its oil resources, similarly, the Indian region is known for its call center and business process outsourcing manpower. As per statistics, the Indian call center market is valued at 28.19 billion USD and is ever-growing in its strength, power, and knowledge of providing call center services.
Today, having call centers in India has become the norm of several global companies, so much so that the country possesses a large qualified workforce that can offer effective call center outsourcing services.
What makes a call center in India a preferred destination of global outsourcing?
Digitalization and globalization have become a way of life for people. With the increasing population comes the need of employing these resources, providing a steady income, and keep the business up and running at all times. However, these services have become expensive to the extent that businesses are always looking out for ways to cut the payable costs and increase the revenue figures.
To remain in the competition, businesses need to address the issues and complaints of the users, which makes call center services a needed entity for organizations. Despite the elevating costs of services/products, a call center in India offers an affordable and reliable solution for customer handling around the globe.
Still, confused why companies prefer India for call center outsourcing services?
Read along!
- Reduced overhead costs
Overhead costs can break a business. If an organization is earning less and giving more, it is already in debt. Therefore, several companies opt for a call center in India to reduce the overhead costs of handling customers, retaining them, expanding the customer base, and providing a high level of quality services to the customers.
- Increased profits
As a business owner, you know the importance of profits in regulating its growth. With the right call center outsourcing in India, businesses can increase their return on investments, retain the quality of services, and achieve a high level of customer satisfaction. Instead of focusing on tedious and repetitive tasks, you can outsource them to an efficient call center in India, decrease overheads, and increase profits.
- Lesser managerial hassles
The real reason why businesses outsource processes to third-party companies is that they don’t have to hire an entire team, assemble infrastructure, and buy the necessary equipment. With an adept and experienced call center, you will receive quality services, without hiring, training, and managing a team of executives. Moreover, call center outsourcing is a great way for a company to get rid of managerial hassles.
- Streamline your business operations
By outsourcing call center services to an Indian call center, you can focus on important business operations. A company is free enough to concentrate on internal resources which, in turn, relates to higher productivity and profits.
- Increased customer satisfaction
Call centers in India are all about customer support and retention. Therefore, outsourcing services to a good call center will be great for customer satisfaction.
Why outsource to call centers in India?
For global organizations, call centers in India have always been a preferred outsourcing solution, because the region offers several advantages.
- A large and educated workforce
Call centers in India are equipped with the most qualified, literate, tech-savvy, and experienced professionals. Furthermore, India is the second-largest English-speaking nation after the USA. The Indian population is large and well-educated which is one of the several advantages of outsourcing services to an Indian call center. With the ever-increasing college graduates, India is always going to be well placed in the call center services domain.
- Specialized call center outsourcing services
Call centers in India have experience in offering several call center outsourcing services. These include inbound call center services, outbound call center services, telemarketing services, technical support services, email support, chat support, etc. Organizations can hire call centers for IT support, accounting services, transaction processing, remote network management, helpdesk services, and other end-to-end processing services.
- Time zone advantages
India is 12 hours ahead of the US. By taking advantage of this time zone difference, companies can ensure round-the-clock support to their customers. India can extend services for a range of countries around the globe, making it easy for global organizations to attend to their customers at all times.
- Indian government policies
The Indian government understands the dynamics of call center and business process outsourcing in the country and extends full support to the IT industry too. The Indian government has allowed tax exemption on the export of the ITES. It also facilitates companies building software technology to assist the modern handling of customers.
- Latest technology and high-end infrastructure
The call centers in India employ the latest technology, software, and high-end infrastructure to provide consistent and high-quality services to the customers. India has experienced privatization and reduction in internet tariffs to support the call center industry. As of today, India has the largest number of state-of-the-art call centers in the world.
- Offers cost-effective call center services
Another important factor why global organizations prefer hiring call centers in India is because of the cost-effective and quality services. With low-cost manpower availability and the necessary infrastructure required during the process, the cost of call center outsourcing in India is 50% less than in the US or the UK. These reasons have encouraged global businesses to outsource their services to a call center in India and access high-quality services at a great value.
- A global reputation
India has been one of the first nations to control the reigns of the call center industry. It has built up an ironclad reputation in the market, making more and more global organizations outsource call center services to India and earn a competitive advantage. Most of the global giants operate their customer handling portals through India, making it an ideal outsourcing partner.
Final Thoughts
India has long held the reputation of being a top call center outsourcing service provider. Furthermore, they possess all the ingredients required to make a perfect customer handling center. With the right call center in India partner, your business can achieve so much more than you can imagine.
